Refunds & Return Policy


Your complete satisfaction is our ultimate goal. You may return any item shipped by, as long as it meets the following conditions:

  • No returns will be accepted beyond 30 days of invoice date. Customer must call prior to returning any product. Any returned product must be accompanied with a return authorization number, written explanation for return, and a copy of the original invoice if applicable.
  • Returned products MUST be returned in "new" resalable condition, in original packaging. Returns will be subject to a minimum 25% to maximum of 50% restocking fee, including all freight charges**. will inspect all returns for damage and determine whether additional fees need to apply. No refund will be issued if returned product is damaged beyond use, if it has been used, or if product has been damaged in shipping as a result of customer using insufficient return packaging.
  • We do not accept items back that have been opened or used unless the product is damaged or defective or falls under our 100% color guarantee for makeup. 


Order Cancellations

All cancellation of orders will be accepted within 2 hours of shopping Cart Checkout time, otherwise we charge $6.99 cancellation fee for orders cancelled after 2 hours of Shopping cart Checkout Time. Please email us at to cancel your Order within 2 hours of order placement in our site.


Damaged, Defective, or Incorrect Items

We try to always provide the highest level of service possible. If there is a problem with your order, please   begin by contacting Customer Care immediately Please provide as much as information you can so that we will assist you in clearing the problem.


NOTE: Damaged, incorrect or missing items claims must be filed within 30 days of the shipment date. Nondelivery or misdelivery claims must be filed within 30 days of the shipment date.


Refund or Repalcement for your order will strive hard to satisfy your needs. If there is a problem in your order, you can ask for Refund or Replacement as long as it meets the following conditions:

  • Item should be in new condition with original packaging and accessories.
  • If the Item was received damaged or defective on delivery to your door step.
  • Incorrect item was shipped.
  • We'll also provide free return shipping if your return is the result of our error. But we do not accept returns of opened items.
  • Once your return has been received, a credit or refund or replacement will be issued within 15 days and an e-mail confirmation will be sent to you.

In all the above cases will deduct return shipping charges if any incurred to the returning the product by the customer.


Note: In case of returning sexual well-being products, unless they have a manufacturer defect, we do not accept returns for items purchased from our Sexual Well-Being store.


Contact Us

If you have any questions regarding your return please send e-mail to Customer Care at In your e-mail, include your order number and the reason you want to return each item. A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).


Contact us for information regarding where to return or exchange an item.


Contact Address: c/o Returns Department 

1340 Stelton Road,


New Jersey – 08854